Order Cancellation

Before Dispatch

• Orders can be cancelled before dispatch without any charges.

After Dispatch

• Cancellation requests after dispatch may not be accepted.
• In such cases, return policies will apply.

2. Returns

Returns are accepted only under the following conditions:

• Product is defective or damaged on arrival
• Wrong product delivered

Conditions for Return

• Request must be raised within 48 hours of delivery
• Product must be unused and in original packaging
• All accessories, manuals, and invoices must be included

3. Non-Returnable Items

• Software licenses and digital products
• Customized or special-order items
• Opened consumables (ink, toner, etc.)

4. Refund Process

• Refunds will be processed after inspection and approval
• Approved refunds will be credited within 7–10 business days
• Refund will be made via original payment method or bank transfer

5. Replacement

• Replacement will be provided subject to stock availability
• If unavailable, refund will be issued

6. Manufacturer Warranty

Most products are covered under manufacturer warranty. Customers may be required to contact the brand’s service center directly.

7. Contact

For return or refund requests:

Phone: +91 9999008099
Email: info@jayna.in

We reserve the right to modify this policy at any time.